Privacy & Legal Notice 

ORTHA Properties is a short-term rental management company based in Manchester, operating across the Northwest of England. We manage residential properties on behalf of landlords and provide short-term accommodation to guests through platforms including Airbnb and Booking.com.

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If you have any questions about this notice or how we handle your data, please contact us at ortha@orthaproperties.co.uk or call +44 7735 010508 or +447846565966.

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Company Registration Number: 17230726
 

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What Information we collect 

We collect personal information in the following ways:

When you submit an enquiry through our website — we collect your name, email address, phone number, property address, and any details you share in your message.

When you book a stay through one of our managed properties — guest data including name, contact details, and booking information is collected and processed through the relevant booking platform in accordance with their own privacy policies.

When you contact us directly by email, phone, or social media — we retain records of those communications.

When you visit our website — we may collect anonymous usage data through cookies to understand how visitors use our site.

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How we use your information

We use the information we collect to respond to your enquiry and provide the services you have requested, prepare personalised income projections for landlords, manage ongoing property management relationships, coordinate cleaning, maintenance, and guest services in connection with managed properties, send relevant updates about ORTHA Properties where you have given us permission to do so, and comply with our legal and regulatory obligations.

We do not use your personal information for automated decision-making or profiling.

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Who we share your information with

We do not sell your personal data to any third party. We may share relevant information with trusted service providers who assist us in delivering our services — including cleaning contractors, maintenance providers, and booking platform partners. All third parties we work with are required to handle your data securely and in accordance with applicable data protection law.

We may disclose information where required to do so by law or a regulatory authority.

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How long we keep your information

Enquiry and contact data is retained for 12 months from the date of your last contact with us. Property management and financial records are retained for 7 years in accordance with HMRC requirements. You may request deletion of your data at any time — see Your Rights below.

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Your rights

Under the UK General Data Protection Regulation and the Data Protection Act 2018, you have the right to access the personal data we hold about you, request correction of any inaccurate data, request deletion of your data where we no longer have a lawful reason to retain it, object to or restrict how we process your data, and withdraw consent at any time where processing is based on consent.

To exercise any of these rights, please contact us at hello@orthaproperties.co.uk. We will respond within 30 days.

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How we protect your data

We take the security of your personal data seriously. All data is stored securely and access is limited to members of the ORTHA Properties team who need it to deliver our services. We use secure email and cloud storage providers and do not transmit sensitive data over unsecured channels.

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These terms govern your use of the ORTHA Properties website at www.orthaproperties.co.uk. By accessing this site you agree to the following.

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Information only

The content on this website is provided for general information purposes only. Nothing on this site constitutes a contractual offer, guarantee, or legally binding commitment. All property management arrangements are subject to a separate signed Owner Management Agreement.

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Income projections

Any income projections, estimates, or figures shown on this site are illustrative only and based on market data at the time of publication. They do not constitute a guarantee of earnings. Actual results will vary depending on the property, location, season, and market conditions.

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Intellectual property

All content on this website including text, images, graphics, and the ORTHA logo is the property of ORTHA Properties and is protected by copyright. You may not reproduce, distribute, or use any content without our prior written permission.

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Limitation of liability

ORTHA Properties takes reasonable care to ensure the accuracy of information on this site but makes no warranties about its completeness or suitability for any particular purpose. We are not liable for any loss or damage arising from your use of or reliance on information contained on this site.

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Third party links

Our site may contain links to third party websites including Airbnb and Booking.com. We are not responsible for the content or privacy practices of those sites.

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Governing law

These terms are governed by the laws of England and Wales. Any disputes arising from your use of this site are subject to the exclusive jurisdiction of the courts of England and Wales.

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Changes to this notice

We may update this notice at any time to reflect changes in our services, legal obligations, or website functionality. The date at the top of this page will always show when it was last updated. We recommend checking back periodically.

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Our website uses essential cookies only — small files placed on your device that are necessary for the site to function correctly. We do not use advertising, tracking, or third-party analytics cookies.

You can manage your cookie preferences through the banner shown on your first visit to the site, or by adjusting your browser settings at any time. Please note that disabling cookies may affect how some parts of the site function.

For more information about cookies and how to manage them, visit www.allaboutcookies.org.

 

Contact us

For any questions relating to this Privacy & Legal Notice, please click here to contact us.

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